Never book this online

Never book this online

I booked online taxi from Nijmegen to Amsterdam airport on 15th Nov 2024. Pick up point was inside the NXP campus at 3pm. I was waiting inside the campus on that building reception since 2:55pm and till 3.08 pm and no one came in and taxi driver did not even call me (I had clearly written in the booking to call me at my number upon arrival). Then I asked the building receptionist to call the driver. The drivers replies that he had been waiting outside the NXP complex for half an hour (never called me or the reception and I never asked him to arrive at 2:30pm) and he have left the site now. He did not bother to return back and pick me up to AMS Airport? Online payment was already done for Euro 166. When contacted the company and the company says he followed the protocol and they cannot return money. They did not even verify that the driver never reached the building which was supposed to be the pick-up point. So horrible. I lost Euro 166 for such a day light robbery by the company. Do not book this company taxi online. Stay away if you love your money. Company have set minimal protocols and drivers just follow minimal protocols (gives just miss calls) and they are aware that if the follow protocol then can leave the site and pocket the money and go for next hunt. Beware of Sneleentaxi Robbery.

Sterke punten
Nothing

Zwakke punten
Protocols are set such that you can easily not be provided the service and yet money taken from you through online Booking.